Terms & Conditions

1. Introduction

Welcome to VHB ZenX Lux ("ZENX LUX", "we", "our", or "us"). These Terms & Conditions govern your use of our website, products, services, and online store.

By accessing our website, placing an order, or using any of our products or services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
 

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or have the consent of a parent or legal guardian.

• You have the legal capacity to enter into legally binding agreements.

• All information you provide is accurate, current, and complete.
   

3. Products and Services

VHB ZenX Lux specializes in premium smart kitchen sinks, intelligent kitchen accessories, and related home improvement products.

Our products are designed to bring smart technology, modern style, and everyday convenience into your kitchen.

We reserve the right to modify, discontinue, improve, or update any product, specification, feature, design, pricing, or service without prior notice.

While we make every effort to display product images and colors accurately, actual products may vary slightly due to screen settings, lighting, manufacturing processes, and material variations.
 

4. Orders

By placing an order, you agree that all information provided is accurate.

Orders are subject to product availability and acceptance by VHB ZenX Lux.

We reserve the right to refuse or cancel any order due to:

• Pricing errors

• Product unavailability

• Suspected fraud

• Payment verification issues

• Operational or technical reasons

If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method.
 

5. Pricing and Payments

All prices displayed on our website are subject to change without notice.

We accept approved payment methods including:

• Bank transfer

• Debit cards

• Credit cards

• Electronic payment platforms

• Other approved payment methods

Orders will only be processed after payment has been successfully received and verified.
 

6. Product Installation

Some VHB ZenX Lux products may require professional installation.

Unless expressly stated otherwise, installation services are not included in the purchase price.

Customers are responsible for ensuring products are installed correctly by qualified professionals where required.

VHB ZenX Lux is not responsible for damage resulting from improper installation, misuse, unauthorized modifications, or failure to follow installation instructions.
 

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times are provided as guidelines only and may vary due to circumstances beyond our control.

VHB ZenX Lux is not liable for delays caused by:

• Courier services

• Customs clearance

• Weather conditions

• Public holidays

• Supply chain disruptions

• Force majeure events

Risk of loss transfers to the customer upon delivery unless otherwise required by law.
 

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Customers should inspect products immediately upon delivery.

Any defects, shortages, or incorrect items should be reported within a reasonable period after delivery.

Products that have been installed, damaged through misuse, altered, or improperly handled may not qualify for return or refund unless required by applicable law.
 

9. Product Warranty

Where applicable, selected products may include a manufacturer's warranty.

Warranty coverage applies only to manufacturing defects under normal residential use.

The warranty does not cover damage resulting from:

• Improper installation

• Misuse or abuse

• Accidental damage

• Unauthorized repairs or modifications

• Normal wear and tear

• Failure to follow care and maintenance instructions

Warranty claims may require proof of purchase.
 

10. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Trademarks

• Product designs

• Images

• Videos

• Graphics

• Text

• Software

• Branding materials

is the property of VHB ZenX Lux or its licensors unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.
 

11. User Conduct

Users agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to systems or customer information.

• Upload malicious software or harmful content.

• Interfere with website functionality.

• Violate intellectual property rights.

• Engage in fraudulent or deceptive activities.

Violation of these Terms & Conditions may result in restricted access, account suspension, cancellation of orders, or legal action.
 

12. Limitation of Liability

To the fullest extent permitted by applicable law, VHB ZenX Lux shall not be liable for:

• Indirect or consequential damages

• Loss of profits or business opportunities

• Delays caused by third-party delivery providers

• Website interruptions or technical failures

• Damage resulting from improper installation or misuse of products

Where liability cannot legally be excluded, it shall be limited to the purchase price of the affected product.
 

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, storage, and processing of your personal information as described in that policy.
 

14. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

VHB ZenX Lux is not responsible for the content, privacy practices, products, or services offered by external websites.

Users access third-party websites at their own risk.
 

15. Account Suspension or Termination

We reserve the right to suspend or terminate accounts, orders, or access to our services where users:

• Violate these Terms & Conditions

• Engage in fraudulent activities

• Abuse our website or services

• Harm the reputation or operations of VHB ZenX Lux
   

16. Amendments

VHB ZenX Lux may revise these Terms & Conditions from time to time.

Updated versions become effective immediately upon publication on our website.

Continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.
 

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Namibia.

Any dispute arising from the use of this website, products, or services shall be subject to the exclusive jurisdiction of the courts of Namibia.
 

18. Contact Information

For any questions regarding these Terms & Conditions, please contact:

VHB ZenX Lux
Windhoek, Namibia

Phone:+264 81 409 6576

Email: vhbinvestments@gmail.com
 

By accessing our website, placing an order, or using our products or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.