Shipping Policy

Overview

At VHB ZenX Lux, we are committed to delivering your smart kitchen products safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process orders, estimate delivery times, calculate shipping costs, and handle deliveries.

By placing an order with VHB ZenX Lux, you agree to the terms outlined in this Shipping Policy.
 

Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–5 business days after payment has been successfully received.

During periods of high demand, public holidays, or promotional events, processing times may be slightly longer.

Please note that order processing time is separate from shipping and delivery time.
 

Shipping Locations

VHB ZenX Lux currently delivers throughout Namibia.

We may also offer regional and international shipping, depending on the destination and courier availability.

Customers requiring delivery outside Namibia are encouraged to contact us for a shipping quotation and estimated delivery timeframe.
 

Shipping Costs

Shipping charges are calculated based on:

• Delivery destination

• Package dimensions and weight

• Shipping method selected

• Courier service rates

Shipping costs will be displayed or communicated before your order is confirmed.
 

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and courier services.

Within Namibia

• Major towns and cities: 1–5 business days

• Remote and rural areas: 3–10 business days
   

Regional and International Deliveries

Delivery times vary depending on:

• Destination country

• Customs clearance procedures

• Courier services

• Local delivery networks

Estimated delivery times will be provided whenever available but are not guaranteed.
 

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers can use the tracking details supplied by the courier to monitor the progress of their shipment.
 

Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to:

• High order volumes

• Public holidays

• Severe weather conditions

• Courier service disruptions

• Customs inspections and clearance

• Supply chain interruptions

• Events beyond our reasonable control

VHB ZenX Lux is not responsible for delays caused by third-party courier companies, customs authorities, or force majeure events.
 

Delivery Inspection

We recommend inspecting your order immediately upon delivery before installation or use.

If you notice any visible damage, missing items, or incorrect products, please notify us as soon as possible and, where possible, before installation begins.

Failure to inspect products before installation may affect your eligibility for certain return or warranty claims.
 

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

VHB ZenX Lux cannot be held responsible for delays, failed deliveries, lost shipments, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
 

Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

To assist with our investigation, please provide:

• Your order number

• Photographs of the packaging

• Photographs or videos of any damaged products

• Delivery details

• A brief description of the issue

We will work with the courier service to investigate the matter and determine an appropriate resolution.
 

Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by authorities in the destination country.

Unless otherwise stated, these charges are not included in the product price or shipping cost.
 

Contact Us

For questions about shipping, delivery estimates, or order tracking, please contact:

VHB ZenX Lux
Windhoek, Namibia

Phone:

+264 81 409 6576

Email: vhbinvestments@gmail.com
 

Policy Updates

VHB ZenX Lux reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page together with the revised effective date.

Thank you for choosing VHB ZenX Lux.

Smart Technology. Modern Design. Luxury for Every Kitchen.